Operations & Patient Relations

heather badal


Heather is a native New Mexican who has worked in the medical industry for over 15 years.  An entrepreneur at heart, she started her first medical business to support rural hospitals with mobile medical technologies. She later opened Flawless Med Spa in 2011 with the vision of making aesthetic medical treatments accessible to everyone. Prior to opening her own businesses, Heather worked at Intel Corporation for over 11 years.  Outside of Flawless, Heather practices yoga and is learning about sound therapy for meditation. She is an active member of a New Mexico Legislative Task Force that works to combat Sex Trafficking and a producer of the documentary, Stopping Trafficking 2.

John Badal

Business Development

John met Heather in High School and together they have started and managed multiple businesses in New Mexico. John has spent over 25 years working with urologists and providing needed technologies like lithotripsy and holmium lasers to hospitals across the United States. John is a triathlete, which has served him well as he runs with the bulls in Pamplona, Spain every year.  Heather and John have two daughters and have raised Saint Bernards & English Mastiffs for over 25 years.

Dr. William Loufty

Medical Director

Dr. Loutfy has been the Medical Director of Flawless Med Spa since 2016.  Dr. Loutfy is a board-certified Plastic Surgeon who holds active memberships in the American Society of Plastic Surgeons and the exclusive American Society for Aesthetic Plastic Surgery. When Dr. Loutfy isn’t practicing medicine, he enjoys watching Formula 1 racing and volunteering his services to treat children with cleft lips and palate deformities in Central America.


Spa Manager

Michelle joined Flawless in 2016 and is one the first smiles you will see when you enter the spa. Michelle has over 20 years of experience working in the skincare industry.  Born in Massachusetts, (yes….she is a Patriots fan), she grew up in Albuquerque and graduated from Eldorado. Michelle is an incredible chef, her baklava and grape leaves are incredible! Michelle has competed in multiple fitness competitions and is committed to living a healthy lifestyle. Michelle and her husband have three daughters and if you don’t look closely, you might just think she is a sister and not the mother! 


Patient Relations

Layton was born in Ruidoso, NM but moved to Albuquerque with his family at an early age.  Layton is currently a student at the University of New Mexico and is majoring in Biology.  Layton is passionate about helping others and his long term goal is to go to medical school.  During high school, Layton traveled and studied in France and if it is possible to fall in love with a city – he did and it’s name is Paris.  When Layton isn’t working, he loves cooking and eating Italian food, hiking, snowboarding and being outside.


patient relations

Being the daughter of the owners, one could say that Trinity has been working at Flawless since she was eight years old! Headed to college in the fall of 2021, you might see her on weekends or helping from time to time. Trinity loves art, photography and music.

Providers & Patient Care


Aesthetic Laser Nurse Injector, RN

Don’t be surprised if you turn on your TV and you see Jackie on Survivor Island! Not only is Jackie an amazing ER nurse, she is also an avid lover of nature and hunting. Jackie is quick on her feet and steady with a needle. Married to her High School sweet-heart, she is the proud mama of a sweet little boy and German Shepherd.

Kelly, RN

Aesthetic Injector & Laser Nurse

Originally from Alabama, “Roll Tide,” Kelly came to Albuquerque in 2016 with her husband who is currently a Resident at the University of New Mexico Hospital. Before coming to New Mexico, Kelly worked in the Pediatric ICU in Salt Lake City, Utah for 10 years.  Kelly joined Flawless in 2017 and is one of our expert laser nurses with certifications in Laser Hair Removal, Tattoo Removal, Pico Laser Facials, CoolSculpting, and Botox. Kelly keeps busy with her three beautiful children is involved in her community.


Aesthetic Laser Nurse Injector, RN

Born in Montana but spent her childhood in Albuquerque, Sammantha was inspired to go into nursing when she became a mom. She embarked on a nursing degree and upon graduation, she joined the Cardiology Department where she emerged as one of the leading nurses. Sam loves traveling, weightlifing, running and biking. When Sammantha isn’t working, she loves to travel and one of her favorite places is Disney World. Fun Fact about San – She makes THE best heart healthy chocolate chip cookies.


Aesthetic Laser Nurse Injector, RN

Jason has been a nurse for 5 years and most recently worked as a Flight Nurse in New Mexico. He has been on the front line of helping people and saving lives during the COVID pandemic.  Jason is dedicated to nursing and is currently pursuing his Nurse Practitioner degree with a specialty in Dermatology.  Jason loves to travel and has plans to go to Greece once we can travel outside the country. A Fun fact about Jason: he has THE most incredible sneaker collection at the spa!


Aesthetic Laser Nurse Injector, RN

Born and raised in Albuquerque, Sherri has been a nurse for 5 years. During that time, she has worked almost exclusively in the Newborn Intensive Care Unit. “I love working with babies and their families, it can be such a vulnerable time for these parents. I find the work extremely gratifying.” Sherri, like many of us at Flawless, met the love of her life in high school. Sherri is extremely family oriented and likes to be at home when she has down time. Fun fact about Sherri – She has THE longest hair at the Spa.


CoolSculpting & Wellness

Cathy grew up in Chama, New Mexico but spread her wings and has lived all over the world with her family. Cathy returned to Albuquerque after living in Dubai in 2009 and is a health advocate. Cathy is a fitness instructor and has multiple certifications ranging from Body Barre, Spin, Yoga & Weight loss. Cathy is one of our CoolSculpting experts and has a personality that will make you smile.


Aesthetician, CoolSculpting & Microblading

Alex is a native of Albuquerque and our expert aesthetician specializing in chemical peels, microblading & CoolSculpting. Alex joined our Flawless team in 2019 after having lived in Colorado for a couple of years.  Alex is a makeup artist who specializes in weddings. When Alex isn’t at Flawless, she is the mother to two “Fur Babies” and loves to travel. If you want to see some amazing tattoos, be sure to check out her arms!


Accounting Manager

Robin has been with Flawless Med Spa from the very beginning. Working with clients since 2011, Robin helps to manage our memberships, finances and computer systems.  Robin loves playing volleyball and is an artist who enjoys painting. Married to her husband for over 30 years, she has three children, all of who she has homeschooled.

Heather Badal, Owner
Heather was born and raised in Albuquerque, New Mexico and started Flawless Med Spa with the vision of making Aesthetic Treatments affordable to everyone. Before starting her own business, Heather worked at Intel Corporation for 11 years where she developed their National Supplier Diversity Program. Working with other business owners inspired her to leave Intel and start her own business, Mobile Medical. Mobile Medical was her first venture and she provided various services to rural hospitals across NM, TX and CO. Heather expanded her vision to include Aesthetic Lasers and opened Flawless Med Spa in 2011. Heather has been involved on many Non-Profit Boards in Albuquerque and has a passion for Art, Travel & Kundalini Yoga.
Heather Badal, Owner
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Brooke, RN, BSN, Aesthetic Laser Nurse & Advanced Injector
Brooke has been the Lead Aesthetic Nurse at Flawless since 2017. Prior to coming to Flawless, Brooke trained and worked with a Plastic Surgeon for several years. Originally from Illinois, it was her husband that brought Brooke to NM. Brooke is married to a native New Mexican and has two adorable Corgi Dogs – Douglas & Hamilton – they even have their own Instagram page – @Hamilton_and_Douglas. Brooke has trained with Master Injectors from Texas, California, Colorado, Oklahoma & Arizona. She has completed her advanced training in Botox, Dysport, Voluma, Vollure, Volbella, Juvederm, Kybella, Restylane, Refine & Defyne & Lyft. Brooke has completed extensive training on all our aesthetic lasers and has extensive knowledge when it comes to treating all skin types. Follow her Instagram to see more of her work – @beautynurse_brooke.
Brooke, RN, BSN, Aesthetic Laser Nurse & Advanced Injector
Kelly, RN, Aesthetic Nurse
Kelly moved to Albuquerque, NM two years ago. She has been a nurse for over 11 years and received her education at Brigham Young University and the University of Alabama. Kelly joined our Flawless family in the summer of 2017 and is one of our Aesthetic Laser Nurses. She has extensive knowledge when it comes to treating Melasma, Acne, Age Spots, Tattoos & Hair. Kelly has three young children and loves working out.
Kelly, RN, Aesthetic Nurse
Michelle, Flawless Manager
Michelle has over 10 years of experience working in the Medical-Beauty field. She joined the Flawless team in 2016 and is one of the faces who will greet you every time you walk in the door. Michelle grew up in Albuquerque (she was born in Boston so she is a Patriots fan!) and loves it here. Michelle is a huge advocate of living a healthy lifestyle, she was a Physique Competitor and is a role model for all of us. Michelle is an amazing chef; she loves to bake and can prepare some incredible Lebanese dishes.
Michelle, Flawless Manager
Melissa, Customer Relations & Social Media
Melissa is from Arizona and came to New Mexico with her husband almost 12 years ago. Melissa has been with Flawless since 2015 and is always making us smile and laugh. Being a natural red-head, Melissa knows sunscreen better than any of us. When Melissa isn’t at Flawless, she is outside with her family hiking, skiing or soaking up the sun (with sunscreen on of course!).
Melissa, Customer Relations & Social Media