Meet Our Staff


Heather Badal, Owner

Heather was born and raised in Albuquerque, New Mexico and started Flawless Med Spa with the vision of making Aesthetic Treatments affordable to everyone. Before starting her own business, Heather worked at Intel Corporation for 11 years where she developed their National Supplier Diversity Program. Working with other business owners inspired her to leave Intel and start her own business, Mobile Medical. Mobile Medical was her first venture and she provided various services to rural hospitals across NM, TX and CO. Heather expanded her vision to include Aesthetic Lasers and opened Flawless Med Spa in 2011.  Heather has been involved on many Non-Profit Boards in Albuquerque and has a passion for Art, Travel & Kundalini Yoga.


Dr. William Loufty, M.D., Medical Director

Dr. Loutfy has earned both a medical and dental degree and has had extensive surgical training including: general surgery, oral and maxillofacial surgery as well as plastic surgery. This unique combination of education and surgical experiences gives Dr. Loutfy an opportunity to treat each patient with individualized artistic care. Dr. Loutfy has received a number of academic awards, published scientific articles, held three teaching positions; and currently teaches medical students from the University of New Mexico Health Sciences Center. He is board certified by the American Board of Plastic Surgery and holds active membership in the American Society of Plastic Surgeons as well as the exclusive American Society for Aesthetic Plastic Surgery.


Brooke, RN, BSN, Aesthetic Laser Nurse & Advanced Injector

Brooke has been the Lead Aesthetic Nurse at Flawless since 2017.  Prior to coming to Flawless, Brooke trained and worked with a Plastic Surgeon for several years.  Originally from Illinois, it was her husband that brought Brooke to NM. Brooke is married to a native New Mexican and has two adorable Corgi Dogs – Douglas & Hamilton – they even have their own Instagram page – @Hamilton_and_Douglas. Brooke has trained with Master Injectors from Texas, California, Colorado, Oklahoma & Arizona.  She has completed her advanced training in Botox, Dysport, Voluma, Vollure, Volbella, Juvderm, Kybella, Resytlyn, Refine & Define & Lift. Brooke has completed extensive training on all our aesthetic lasers and has extensive knowledge when it comes to treating all skin types. Follow her Instagram to see more of her work – @beautynurse_brooke.

Kelly, RN, Aesthetic Nurse

Kelly moved to Albuquerque, NM two years ago. She has been a nurse for over 11 years and received her education at Brigham Young University and the University of Alabama. Kelly joined our Flawless family in the summer of 2017 and is one of our Aesthetic Laser Nurses.  She has extensive knowledge when it comes to treating Melasma, Acne, Age Spots, Tattoos & Hair. Kelly has three young children and loves working out.


Erin, Permanent Make-up Artist & Master Aesthetician

Erin comes to Flawless from Salt Lake City, Utah, where she was born and raised. We are thrilled to have Erin at Flawless while her husband is in Orthopedic Residency at UNMH. Erin has over 12 years of experience as an Aesthetician and is certified in the SoftTap Permanent Make-up method. Erin has treated hundreds of patients and she is known for creating natural eyebrows, eyeliner and lips with her unique method. When Erin isn’t working at Flawless, she is with her son and exploring the Land of Enchantment. Follow Erin on Instagram @permanentlypaintedbyerin


Michelle, Flawless Manager

Michelle has over 10 years of experience working in the Medical-Beauty field. She joined the Flawless team in 2016 and is one of the faces who will greet you every time you walk in the door. Michelle grew up in Albuquerque (she was born in Boston so she is a Patriots fan!) and loves it here. Michelle is a huge advocate of living a healthy lifestyle, she was a Physique Competitor and is a role model to all of us. Michelle is an amazing chef; she loves to bake and can prepare some incredible Lebanese dishes.  


Melissa, Customer Relations & Social Media

Melissa is from Arizona and came to New Mexico with her husband almost 12 years ago. Melissa has been with Flawless since 2015 and is always making us smile and laugh. Being a natural red-head, Melissa knows sunscreen better than any of us. When Melissa isn’t at Flawless, she is outside with her family hiking, skiing or soaking up the sun (with sunscreen on of course!).


Robin, Business Manager

Robin joined the team in 2016, and is the first person you see when coming to our office. She will gather detailed information and coordinate all of your appointments, and she always makes everyone feel welcome and at ease with her beautiful smile and gentle spirit.


Cosmopolitan, Spa Dog

Cosmo is a rescue dog who Heather found the year she opened Flawless Med Spa. We think is a Bishapoo Bichon Frise / Poodle but we are not quite sure. When he is not sleeping or snuggling with a client, he is protecting us from the Fed-Ex Delivery Man. We always tell him, “We like the Fed Ex Man…he brings us our Botox!” Cosmo is Heather’s dog and she has been known to dye his hair from time to time. If you pop into the spa, don’t be surprised if you see an orange dog! He loves his toys and brings joy to many of our clients.


Flawless Med Spa
3301 Menaul Blvd NE, Suite 30
Albuquerque, NM 87107
Phone: 505-226-9989
Office Hours

Get in touch